“How long will my order take to arrive?”
Orders are processed and prepared to be shipped within 2-5 business days. Delivery times may take 1-3 weeks(business days) from the time of purchase to shipping your order worldwide unless it is specified in the product description. Sometimes we have special sales with priority shipping e.g. 3-8 days shipping. Shipping times can be found in the product description on all products as well as shipping times sometimes vary depending on the item in particular.
“How does shipping work?”[shop_name] works with global merchants and top quality handmade artisans in order to provide you with the best prices and the most awesome innovative products. This means that your order is shipped from all over the world. Our shipping methods for majority of our shipments are USPS and FedEx.
Because we ship directly from our partners and a lot of our products are high demand, your item(s) may take 1-3 weeks(business days) to arrive. If you buy different items it is possible that you will receive more than one package.
Please do not worry if it does not show up immediately. We provide tracking numbers with every number as well.
24/7/365 ticket and email support is conveniently offered to you, We are always only one email away and offer very fast response times. Please contact us if you need assistance, we are here for you..
“How can I return an item?”
Refer to our Return Policy HERE If you need further assistance, please send us an email at Support@petshopss.com
“How long will it take for you to reply to my message?”
We strive to maintain one of the fastest response times on the web. Thus far we manage to meet our best results regularly and respond to inquiries within 1-3 hours, but we aren’t always perfect so please allow up to 24 hrs — especially on weekends or holidays. We guarantee awesome customer support!
Free Shipping: With our Standard Free Shipping we ship within the United States & Internationally via USPS or FedEx depending on your location. Free shipping does not come with any additional order insurance or warranties on the items shipped. However, both USPS and FedEx does offer insurance on orders shipped therefore for example if your local delivery driver was to make an error with the delivery of your order. You would then need to file a claim with USPS or FedEx to be properly compensated for USPS or FedEx’s mistake.
Plus Shipping: With our Plus Shipping option we ship within the United States & Internationally via USPS or FedEx depending on your location. Plus Shipping comes with our Insurance Package. With Plus shipping if something was to happen with your order during the delivery process we will then deal with the claim of your item(s) with USPS or FedEx for you and immediately tend to your loss via reshipping out your order again or refunding. Rather or not we refund or ship new items depends on the circumstances of the order and is at our discretion.
Premium Shipping: With our Premium Shipping option we ship within the United States & Internationally via USPS or FedEx depending on your location. Premium Shipping comes with our Insurance Package and 1 year warranty protection on the item(s) ordered. Our insurance package with premium shipping is the same as described with plus shipping. Our 1 year warranty protection offers you malfunction protection on all electronics in our store. If an electronic item you buy from us was to suddenly stop working within 1 year of purchase and you didn’t damage the device yourself contact us ASAP and let us know what happened and we will request you send the order back to us and we will immediately send you a new item(s) at no cost.